Do you have student or senior discounts?
No, we don't offer discounts for students and seniors. The Japan Rail Pass is already a very discounted product.
How do I reserve seats using my Japan Rail Pass?
Seats can be reserved at ‘Midori no Mado Guchi’ ticket offices, Travel Service Centers and JR-Associated Travel Agencies. You can make seat reservations right up until the train departs.
What is the Exchange Order?
Think of the Exchange Order as your coupon or voucher for the Japan Rail Pass. However, you should treat this as your actual pass because you won't be able to receive your Japan Rail Pass without it.
Is there a credit card charge?
We do not charge any additional surcharges / fees on the purchase, but some banks may charge international transaction fees if you are not paying in the local currency of your payment card. Please check with your bank before making a booking.
What is the delivery time?
We aim to have orders processed within 24 hours. Orders will then be shipped using one of our mail service providers, which generally takes between 4-5 business days.
Can I cancel my Japan Rail Pass Exchange Order?
Yes, you can cancel your unused exchange order within one year of the date of issue for a fee. You can read more about it within our terms of use
